{"id":1918,"date":"2023-02-05T23:07:10","date_gmt":"2023-02-05T23:07:10","guid":{"rendered":"https:\/\/alpverimlilik.com\/?p=1918"},"modified":"2023-02-05T23:08:59","modified_gmt":"2023-02-05T23:08:59","slug":"elementor-1614-2-3-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2","status":"publish","type":"post","link":"https:\/\/alpverimlilik.com\/?p=1918","title":{"rendered":"H\u0130ZMET KAL\u0130TES\u0130N\u0130N \u00d6L\u00c7\u00dcM\u00dc (SERVQUAL)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1918\" class=\"elementor elementor-1918\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-osfk84b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"osfk84b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d39467\" data-id=\"7d39467\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7b7ceb elementor-widget elementor-widget-heading\" data-id=\"f7b7ceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u0130ZMET KAL\u0130TES\u0130N\u0130N \u00d6L\u00c7\u00dcM\u00dc (SERVQUAL)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-74269ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74269ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e4f0e0c\" data-id=\"e4f0e0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1701d10 elementor-widget elementor-widget-testimonial\" data-id=\"1701d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\"><h5> Kazan\u0131mlar: <\/h5>\nHizmet belli bir standard\u0131 olmayan, her m\u00fc\u015fteri taraf\u0131ndan farkl\u0131 alg\u0131lanabilen soyut bir kavram olarak tan\u0131mlanmaktad\u0131r. Hizmet kalitesi soyut, heterojen, e\u015f zamanl\u0131 ve dayan\u0131ks\u0131zd\u0131r.  SERVQUAL \u00f6l\u00e7e\u011fi hizmet kalitesini \u00f6l\u00e7mek i\u00e7in kullan\u0131lan bir y\u00f6ntemdir. Bu y\u00f6ntemle m\u00fc\u015fterilerin bekledi\u011fi ve alg\u0131lad\u0131klar\u0131 hizmet kalitesi aras\u0131ndaki farkl\u0131l\u0131\u011f\u0131n olup olmad\u0131\u011f\u0131 incelenir. B\u00f6ylece; firmalar, m\u00fc\u015fterilerinin bekledi\u011fi kalite d\u00fczeyini anlayarak, hizmetlerin sunumunu bu do\u011frultuda ger\u00e7ekle\u015ftirebilirler. <\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65402b2 elementor-widget elementor-widget-testimonial\" data-id=\"65402b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\"><h5>Kimler Kat\u0131lmal\u0131: <\/h5>\n<ul>\n<li>S\u00fcrekli \u0130yile\u015ftirme B\u00f6l\u00fcm\u00fc \u00e7al\u0131\u015fanlar\u0131<\/li>\n<li>Hizmet sekt\u00f6r\u00fc \u00e7al\u0131\u015fanlar\u0131<\/li>\n<li>Kalite B\u00f6l\u00fcm\u00fc \u00e7al\u0131\u015fanlar\u0131<\/li>\n<\/ul><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9d00c5d\" data-id=\"9d00c5d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8a652a elementor-widget elementor-widget-testimonial\" data-id=\"a8a652a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\"><h5> Program \u0130\u00e7eri\u011fi:<\/h5>\n<ul>\n<li>Hizmetin Tan\u0131m\u0131<\/li>\n<li>Kalite Kavram\u0131<\/li>\n<li>Hizmet Kalitesi<\/li>\n<li>Hizmet Kalitesinin Boyutlar\u0131<\/li>\n<li>Beklenen Kalite<\/li>\n<li>Alg\u0131lanan Kalite<\/li>\n<li>Uygulama \u00d6rne\u011fi<\/li>\n<li>At\u00f6lye \u00c7al\u0131\u015fmas\u0131<\/li>\n<\/ul><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50dc20c elementor-widget elementor-widget-testimonial\" data-id=\"50dc20c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\"><h5> Program S\u00fcresi <\/h5>\n\n<ul>\n<li><strong>Uzaktan<\/strong> : 8 Saat \u2013 2 oturum (her biri 4 saat)<\/li>\n<li><p><strong>Y\u00fcz y\u00fcze<\/strong> : 2 G\u00fcn (09.00-16.30)<\/p><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>H\u0130ZMET KAL\u0130TES\u0130N\u0130N \u00d6L\u00c7\u00dcM\u00dc (SERVQUAL) Kazan\u0131mlar: Hizmet belli bir standard\u0131 olmayan, her m\u00fc\u015fteri taraf\u0131ndan farkl\u0131 alg\u0131lanabilen soyut bir kavram olarak tan\u0131mlanmaktad\u0131r. Hizmet kalitesi soyut, heterojen, e\u015f zamanl\u0131 ve dayan\u0131ks\u0131zd\u0131r. SERVQUAL \u00f6l\u00e7e\u011fi hizmet kalitesini \u00f6l\u00e7mek i\u00e7in kullan\u0131lan bir y\u00f6ntemdir. Bu y\u00f6ntemle m\u00fc\u015fterilerin bekledi\u011fi ve alg\u0131lad\u0131klar\u0131 hizmet kalitesi aras\u0131ndaki farkl\u0131l\u0131\u011f\u0131n olup olmad\u0131\u011f\u0131 incelenir. B\u00f6ylece; firmalar, m\u00fc\u015fterilerinin bekledi\u011fi kalite [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[22,25],"tags":[],"class_list":["post-1918","post","type-post","status-publish","format-standard","hentry","category-egitimler","category-kalite-yonetim-sistemleri-ve-istatistik"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/alpverimlilik.com\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"H\u0130ZMET KAL\u0130TES\u0130N\u0130N \u00d6L\u00c7\u00dcM\u00dc (SERVQUAL) Kazan\u0131mlar: Hizmet belli bir standard\u0131 olmayan, her m\u00fc\u015fteri taraf\u0131ndan farkl\u0131 alg\u0131lanabilen soyut bir kavram olarak tan\u0131mlanmaktad\u0131r. Hizmet kalitesi soyut, heterojen, e\u015f zamanl\u0131 ve dayan\u0131ks\u0131zd\u0131r. SERVQUAL \u00f6l\u00e7e\u011fi hizmet kalitesini \u00f6l\u00e7mek i\u00e7in kullan\u0131lan bir y\u00f6ntemdir. Bu y\u00f6ntemle m\u00fc\u015fterilerin bekledi\u011fi ve alg\u0131lad\u0131klar\u0131 hizmet kalitesi aras\u0131ndaki farkl\u0131l\u0131\u011f\u0131n olup olmad\u0131\u011f\u0131 incelenir. B\u00f6ylece; firmalar, m\u00fc\u015fterilerinin bekledi\u011fi kalite&hellip;","_links":{"self":[{"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=\/wp\/v2\/posts\/1918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1918"}],"version-history":[{"count":4,"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=\/wp\/v2\/posts\/1918\/revisions"}],"predecessor-version":[{"id":1925,"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=\/wp\/v2\/posts\/1918\/revisions\/1925"}],"wp:attachment":[{"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1918"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1918"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alpverimlilik.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}